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How do I contact my plan provider?

Listed below is the contact information for various providers and recordkeepers in the industry.  These are the companies who "host" your company's retirement plan and where you should go to access your account, makes changes (e.g. investments, loans, hardships, how much you are saving, etc.).  


  • On the web:
  • By phone: 1-866-695-7526 (press 0 to speak with a Customer Service Representative)

Alerus Retirement Solutions

Bank of America Merrill Lynch 

BB&T Retirement and Institutional Services 

CDM Retirement Consultants 

Employee Fiduciary 

Empower Retirement

Fidelity Investments

  • On the web:
  • By phone: 800-835-5095
  • Hours: Monday - Friday, 8:30 a.m.- 8:30 p.m., Eastern time

Mass Mutual Retirement Services 

Milliman, Inc. 

Mutual of Omaha 

Newport Group 

PNC Retirement Solutions 

Principal Financial Group 

Prudential Financial, Inc. 

T. Rowe Price


Vanguard Direct

Vanguard Small Market

Wells Fargo

Zack is the author of this solution article.

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